Conflict at work

• Conflict mostly consists of behaviour in the general category of 31.
• Often a result of people wanting to prove their 32.
• Also caused by differences in 33. between people
• '34.' conflicts: people more concerned about own team than about company
• Conflict-related stress can cause 35. that may last for months

Chief Executives (CEOs)

• Many have both 36. and anxiety
• May not like to have their decisions questioned
• There may be conflict between people who have different 37.

Other managers

• A structure that is more 38. may create a feeling of uncertainly about who staff should report to.

Minimising conflict

• Bosses need to try hard to gain 39.
• Someone from outside the company may be given the role of 40. in order to resolve conflicts.