Practice Cam 17 Listening Test 04

Part 1 Audio:

Questions 1-10

Complete the notes below. Write ONE WORD for each answer.

Easy Life Cleaning Services

Package / Service	Details
Basic cleaning package	Cleaning all surfaces Cleaning the 1. throughout the apartment Cleaning shower, sinks, toilet etc. Cleaning the 2. only (Every week)
Additional services	Ironing clothes - 3. Cleaning all the 4. from the inside Washing down the 5. (Every month)
Other possibilities	They can organise a plumber or an 6. if necessary. A special cleaning service is available for customers who are allergic to 7.
Information on the cleaners	Before being hired, all cleaners have a background check carried out by the 8. All cleaners are given 9. for two weeks. Customers send a 10. after each visit.

Part 2 Audio:

Questions 11-14

Choose the correct letter, A, B or C.

11. Many hotel managers are unaware that their staff often leave because of

A a lack of training. B long hours. C low pay.

12. What is the impact of high staff turnover on managers?

A an increased workload B low morale C an inability to meet targets

13. What mistake should managers always avoid?

A failing to treat staff equally B reorganising shifts without warning C neglecting to have enough staff during busy periods

14. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?

A a fall in customer complaints B an increase in loyalty club membership C a rise in spending per customer

Questions 15-20

Which way of reducing staff turnover was used in each of the following hotels?

Write the correct letter, A, B or C, next to Questions 15-20.

Ways of reducing staff turnover
A improving relationships and teamwork
B offering incentives and financial benefits
C providing career opportunities

15. The Sun Club
16. The Portland
17. Bluewater Hotels
18. Pentlow Hotels
19. Green Planet
20. The Amesbury

Part 3 Audio:

Questions 21 and 22

Which TWO points do Thomas and Jeanne make about Thomas's sporting activities at school?

21.

22.

A He should have felt more positive about them.
B The training was too challenging for him.
C He could have worked harder at them.
D His parents were disappointed in him.
E His fellow students admired him.

Questions 23 and 24

Which TWO feelings did Thomas experience when he was in Kenya?

23.

24.

A disbelief
B relief
C stress
D gratitude
E homesickness

Questions 25-30

What comment do the students make about the development of each of the following items of sporting equipment?

Choose the correct letter, A-H, next to Questions 25-30.

Comments
A It could cause excessive sweating.
B The material was being mass produced for another purpose.
C People often needed to make their own.
D It often had to be replaced.
E The material was expensive.
F It was unpopular among spectators.
G It caused injuries.
H No one liked it at first.

25. the table tennis bat
26. the cricket helmet
27. the cycle helmet
28. the golf club
29. the hockey stick
30. the football

Part 4 Audio:

Questions 31-40

Complete the notes below. Write ONE WORD ONLY for each answer.

Maple syrup

What is maple syrup?

made from the sap of the maple tree
added to food or used in cooking
colour described as 31.
very 32. compared to refined sugar

The maple tree

has many species
needs sunny days and cool nights
maple leaf has been on the Canadian flag since 1964
needs moist soil but does not need fertiliser as well
best growing conditions and 33. are in Canada and North America

Early maple sugar producers

made holes in the tree trunks
used hot 34. to heat the sap
used tree bark to make containers for collection
sweetened food and drink with sugar

Today's maple syrup

The trees
- Tree trunks may not have the correct 35. until they have been growing for 40 years.
- The changing temperature and movement of water within the tree produces the sap.
The production
- A tap drilled into the trunk and a 36. carries the sap into a bucket.
- Large pans of sap called evaporators are heated by means of a 37.
- A lot of 38. is produced during the evaporation process.
- 'Sugar sand' is removed because it makes the syrup look 39. and affects the taste.
The syrup is ready for use.
- A huge quantity of sap is needed to make a 40. of maple syrup.